hotel policies

BOOKING CONDITIONS AND DIRECTIVES

HOTEL STELLA LUGANO ***

Prices:

  • Prices are per room per night
  • Include: 3.8% VAT
  • Not included: CHF 4.55 City Tax and Tourist Tax per Person per night.

Cancellations:

  • In case of cancellation or changes made up to 3 days before the date of arrival, no cost will be charged.
  • In case of cancellation or changes made up to 1 day before the date of arrival, 100% of the cost of the first night will be charged.
  • In case of cancellation or changes made after this deadline or no-show, the full amount of the stay will be charged.

Conditions for children and for extra bed

  • Children are welcome.
  • Cots not available.
  • The room cannot have any extra bed.
  • Free children up to 6 years in parents’ bed.

Groups

  • For reservations of more than 7 rooms, the property may apply different conditions and supplements. For greater organization, we request a list of the participants before arrival.

Reception:

  • Opening hours: High Season from 07 am until 7 pm / Low Season from 09 am until 6 pm
  • For late arrivals, the keys will be available in a box at the reception entrance.

To collect them, you need an access code that corresponds to the last 4 numbers of your phone number or credit card that you indicated at the time of booking. If in doubt, contact us in advance before arrival (Tel: 091 966 33 70 – E-mail: info@albergostella.ch)

Check in / Check out

  • Check-in from 14 pm
  • Check-out at 11.30 am at the latest

Breakfast

  • Breakfast is served from 07:30 am to 10 am / In the winter months we do not offer this Service.

Important information:

  • We inform you, that our hotel does not have an elevator.
  • Our rooms are all non-smoking
  • Pets are not allowed.
  • For arrivals after the closing time of the Reception, contact the structure.

Parking

  • Private parking is not available.
  • Public pay parking available nearby (Reservation not possible).

Internet

  • WiFi available for free in the rooms and public spaces of the structure.

Payment methods

  • We accept all current credit cards.
  • Cash payments can be made in Swiss Francs and Euros.

Billing

  • Announce the specific holders of the invoice before arrival or at the latest at check in.
  • The room costs are paid on the day of arrival or directly at the check.
  • Payments with invoice only allowed for Swiss addresses and with prior notice.

Pool

  • Our outdoor swimming pool is open only in the Summer Season from 07 am to 9 pm.
  • Glass containers are forbidden in the pool area.
  • We do not take responsibility for minors who are not accompanied by their parents.
  • Pool towels can be rented at the reception. The bath towels from the room are not allowed at the pool.

Warning and Resting Disorder

  • The structure reserves the right to refuse or deny access to people who, on arrival or during their stay, are threatening, abusive or have unacceptable behaviour due to alcohol or drugs.
  • The property reserves the right to expel a guest from the Hotel if he annoys, disturbs or insults the other guests, attacks the hotel staff or behaves in an unacceptable way.

Ticino Ticket

  • The property offers its guests the “Ticino Ticket”, which gives the opportunity to use all local means of transport for free and to access various discounts for excursions and museums in the region. More information on www.ticino.ch/ticket

For more information, please contact Hotel Albergo Stella Lugano directly by phone + 41 91 966 33 70 or by email info@albergostella.ch.